Malongako ThindwaData Analyst & IT Specialist
Knowledge in technical support, networking and data analysis bringing over 2 and a half years experience in help desk support, networking administration and data analysis.
About Me
I'm a data professional and IT specialist with over 2.5 years of experience in data analysis, technical support, and network administration at CIDRZ.
Competent in using technical skills and root cause analysis technologies to resolve failures and maintain user productivity, with the desire for a long-term position with room for career advancement.
My expertise spans from data quality management and reporting to network infrastructure and IT support, allowing me to bridge the gap between technical systems and meaningful data insights.
Skills & Expertise
Languages
English
Fluent
Nyanja
Basic
Bemba
Intermediate
Education
Bachelor of Information and Technology
School of Business | ZCAS University
Completed a comprehensive program in Information Technology, gaining expertise in computer science fundamentals, database management, networking, and software development. The curriculum provided a strong foundation in both theoretical concepts and practical applications of IT.
Key Areas of Study:
- Computer Science & Programming
- Database Design & Management
- Network Administration
- Information Systems
- IT Project Management
- System Analysis & Design
Skills Developed:
Experience
Data Associate
CIDRZ
Working with TB/HIV data management, reporting, and quality assurance while providing technical support and training.
Key Responsibilities & Achievements:
- Clear understanding of TB/LON indicators and reporting timelines
- Work hand in hand with TB mentors, Medical specialist to maintain data consistency and quality
- Conduct training with the community-based Volunteer (CBVs) on how best data can be collected and how the community around us can be aware of TB
- Prepare a data management plan and training material on data quality management as well as have a clear understanding of data collection SOPs
- Conduct Data quality audit every quarter ensuring collected data is entered in reporting tools (e.g. DHIS2/TIBU, Excel)
- Attend as well as conduct trainings
- Collecting/processing and maintaining large sets of data making sure they are up to date, accurate and complete
Skills Used:
Network Support Specialist
CIDRZ
Provided network infrastructure support and maintenance while ensuring optimal system performance.
Key Responsibilities & Achievements:
- Installation of Local area network at the new site under the Campus project
- Assisted with troubleshooting of LAN and WAN networks
- Monitored performance of the network to ensure optimal functioning
- Performed regular maintenance and patching on a regular basis
- Provided technical assistance to users in resolving networking issues
- Installed, configured and tested network hardware such as routers, switches and firewalls
- Collaborated with IT team members to identify areas of improvement within the network infrastructure
- Created diagrams using software tools such as Visio or Lucidchart to document existing networks
Skills Used:
IT Technical Support Specialist
CIDRZ
Provided comprehensive IT support and helpdesk services while implementing technical solutions and maintaining systems.
Key Responsibilities & Achievements:
- IT support
- Attended to helpdesk
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets and reports
- Supported Creation of detailed Technical financial models to value potential acquisition targets (ERP)
- Completed research, Compiled Data, updated spreadsheets and produced timely reports
Skills Used:
Loan Consultant/Agent
XTENDA
Managed loan processing and client relationships while maintaining comprehensive knowledge of loan offerings.
Key Responsibilities & Achievements:
- Negotiate loan terms with lender
- Reviews and processes loan requests
- Maintains comprehensive knowledge of loan offerings
- Establishes strong client relationship and referrals
Skills Used:
Data Projects
A selection of data analysis and technical projects showcasing my skills and problem-solving abilities.
TB/HIV Data Management
Managed TB/HIV data collection, quality assurance, and reporting to improve healthcare outcomes. Conducted training with community-based volunteers on data collection best practices and maintained data consistency with TB mentors and medical specialists.
Technologies & Tools:
Network Infrastructure Setup
Installed and configured local area network at a new site under the Campus project. Assisted with troubleshooting of LAN and WAN networks, monitored performance, and created network diagrams using Visio and Lucidchart to document existing networks.
Technologies & Tools:
Technical Financial Models
Created detailed technical financial models to value potential acquisition targets (ERP). Completed research, compiled data, updated spreadsheets and produced timely reports. Sorted and organized files, spreadsheets and reports for better data management.